Vulnerable customers in a COVID-19 world

This blog, written by expert Giles Whittam, follows on from the FCA 2020-21 Business Plan blog published in May. Whilst the FCA has significantly amended its Business Plan in response to the COVID-19 pandemic, the need for fairness in digital finance has been highlighted, particularly with regard to pricing and the treatment of vulnerable customers. … Continue reading Vulnerable customers in a COVID-19 world